Highly engaged employees make the customer experience. Disengaged employees break it. – Timothy R. Clark..
Are your employees passionate about their jobs and committed to contribute to your company’s goals? If not, you may be facing an employee engagement gap that can have a negative effect on productivity, retention, customer service levels and customer experience.
In fact, employee disengagement is a bigger problem than most employers realize. According to the Gallup studies only 32% of employees in the U.S. are engaged, worldwide this number is as little as 13%. Gallup also found that poor engagement at work can cost the U.S. anywhere from $450 billion to $550 billion per year.
The good news is: there are plenty of ways to improve engagement in the workplace and many of them can be easily incorporated into your day-to-day operations. Read the info-graphic below for some impressive employee engagement facts that your business simply cannot afford to ignore and 10 tips to improve engagement of your customer service employees.